Shipping Policy

Processing time:

We aim to process and send out all orders within 24 business hours, subject to the shipping service you have chosen. Kindly note that shipments are not made on weekends or holidays.

In case we receive a high number of orders, there could be a delay of a few days in shipping, and we will notify you through email.

Cost and Time (Domestic):

STANDARD TRACKING option – via Australia Post (3-4 days):

1 to 3+ products (less than 500g) WITH TRACKING $5 - $8

Total orders greater than 500g and less than 1kg  $9 - $12

EXPRESS option – via Australia Post (1-2 days):

Less than 500g WITH TRACKING Express $13 -$15

Greater than 500g and less than 1kg WITH TRACKING Express $17 -$20

All prices above are in AUD.

We offer overnight delivery only for orders that have delivery addresses covered by the Australia Post overnight shipping network.

However, there may be some delivery delays that occur from time to time. It's possible that an order may not arrive within the estimated delivery window, which is in accordance with Australia Post policy.

Confirmation and Order tracking:

After your order is shipped, you will receive an email with a Shipment Confirmation and your tracking number(s). The tracking number(s) will become active within 24 hours.

Customs, Duties and Taxes:

For international orders, any customs and taxes applied to your order are your responsibility. Emerald Blend will not be held responsible for any fees, such as tariffs or taxes, etc imposed during or after shipping.

Please be aware that Emerald Blend is not liable for any shipments that may be impacted by customs regulations, natural disasters, handoffs to local carriers in your region, transportation strikes or delays, or any additional charges such as customs or backend fees.

Furthermore, if a recipient declines to accept a package because of customs fees, the destination country may destroy the parcel, and Emerald Blend cannot offer any refund in such cases. To avoid any inconvenience, we advise you to verify the customs charges in your area before making a purchase.